SKYGEM AI / LEGAL
Privacy Policy
Effective Date: 08/10/2026
SkyGem Software, LLC, doing business as SkyGem AI (“SkyGem AI,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect personal information when you visit our website, communicate with us, or interact with AI-powered voice or chat agents and related services provided by SkyGem AI.
1. Information We May Collect
The information we collect depends on how you interact with us and the services being provided.
Information You Provide to Us
Name, email address, telephone number, company name, and other contact information.
Information submitted through contact forms, inquiries, or communications with us.
Information provided in connection with a potential or existing business relationship.
Information you provide while interacting with an AI voice or chat agent.
Voice and Chat Agent Information
When you interact with an AI-powered voice or chat agent provided or supported by SkyGem AI, information processed may include telephone numbers and call-related information; audio or voice data from telephone conversations; call recordings where recording is enabled and permitted by applicable law; transcripts of voice conversations; chat messages and conversation histories; information, questions, or requests you provide during a conversation; and information necessary to perform requested actions, such as scheduling an appointment, responding to an inquiry, or providing customer support.
Depending on the purpose of a particular agent, conversations may contain additional information voluntarily provided by the user. The specific information collected by an agent will depend on the organization using the agent and the purpose for which the agent has been configured.
Website and Technical Information
When you visit our website or use our services, certain technical information may be collected automatically, such as IP address; browser and device type; operating system; pages visited and interactions with the website; date and time of access; cookies and similar technologies; and diagnostic, security, and performance information.
2. How We Use Information
We may use personal information to respond to inquiries and communicate with customers and prospective customers; provide, operate, maintain, and improve our services; enable AI voice and chat agents to respond to users; process requests made during conversations; schedule, modify, or cancel appointments; provide customer service and support; qualify or respond to leads and inquiries; conduct authorized training or role-playing interactions; exchange information with authorized business systems; generate and maintain conversation transcripts or records where appropriate; monitor and improve agent performance, reliability, and security; troubleshoot technical issues; detect fraud, misuse, or security threats; and comply with applicable laws and legal obligations.
3. AI Voice and Chat Agents
SkyGem AI develops and provides AI-powered voice and chat solutions for businesses and other organizations. AI agents may use artificial intelligence technologies provided by SkyGem AI and third-party technology providers to understand user communications, generate responses, and perform authorized actions.
Depending on the implementation, information submitted during an interaction may be transmitted to third-party service providers that provide services such as artificial intelligence processing, speech recognition, speech generation, telecommunications, hosting, data storage, analytics, or related infrastructure. AI-generated responses may not always be accurate or complete. Users should use appropriate judgment when providing information to or relying upon an AI-powered agent.
4. Services Provided on Behalf of Our Customers
SkyGem AI may provide AI voice and chat agents on behalf of business customers. In these circumstances, the business customer may determine what information is collected through the agent, why it is collected, how it is used, and how long it is retained. SkyGem AI may process that information on the customer’s behalf in order to provide and support the requested services.
When we process personal information on behalf of a customer, that customer’s privacy policy and contractual terms may also apply. Questions or requests concerning personal information collected by an agent on behalf of one of our customers may need to be directed to that customer.
5. Call Recording and Transcription
Voice interactions may be recorded and/or transcribed when those features are enabled. Where required by applicable law, appropriate notice or consent will be provided before or during a recorded interaction.
Recordings and transcripts may be used for purposes such as providing the requested service, maintaining business records, quality assurance, troubleshooting, security, training, and improving agent performance, subject to applicable law and contractual requirements. Not all calls are necessarily recorded. Recording and retention practices may vary depending on the customer, application, and applicable legal requirements.
6. Integrations With Business Systems
AI agents may be integrated with third-party systems and services such as calendars, customer relationship management (“CRM”) systems, scheduling platforms, databases, email systems, APIs, and other business applications. When an agent accesses or exchanges information with these systems, information may be transmitted between SkyGem AI, our service providers, our customer, and the applicable third-party service. The information accessed will depend on the particular integration and the permissions granted for that implementation.
7. Third-Party Service Providers
We may use third-party providers to help operate our website and deliver our services, including providers of artificial intelligence and large language model technology; voice recognition and speech generation; telecommunications and telephone services; cloud hosting and data storage; scheduling and calendar services; CRM and business software; analytics and monitoring; email and communications services; and security and infrastructure services.
These providers may process information as necessary to provide their services to us or our customers. Their handling of information may also be governed by their respective privacy policies and contractual terms.
8. AI Model Training
SkyGem AI does not intentionally use private customer conversations to train general-purpose AI models for unrelated customers. However, some third-party AI or technology providers may process or retain information in accordance with their own contractual terms and privacy practices. Where appropriate, SkyGem AI seeks to use service configurations and contractual arrangements designed to limit the use of customer information for unrelated model training. The specific terms applicable to a customer’s implementation may also be addressed in the applicable service agreement or statement of work.
9. Sensitive and Confidential Information
Unless an AI agent has been specifically designed and contractually approved to process particular categories of sensitive information, users should not provide highly sensitive information through an AI agent. This may include information such as Social Security numbers, financial account credentials, passwords, payment card information, medical information, or other sensitive personal information unless the agent has been expressly designed and authorized to handle that information. Customers requiring AI solutions involving regulated or sensitive information may require additional technical, contractual, privacy, and security measures.
10. Cookies and Analytics
We may use cookies and similar technologies to operate our website, understand website usage, analyze traffic, improve performance, and maintain security. You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
11. How We Share Information
We may disclose information to service providers that help us operate our business and provide our services; to our customers when information is collected or processed through an agent operated on their behalf; to third-party platforms when necessary to perform an action requested through an agent; when required by law, subpoena, court order, or other legal process; when reasonably necessary to protect our rights, property, systems, customers, users, or others; and in connection with a merger, acquisition, financing, restructuring, or sale of some or all of our business or assets. We do not sell personal information for monetary consideration.
12. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes for which the information was collected, comply with contractual requirements, resolve disputes, enforce agreements, and satisfy applicable legal obligations. Retention periods for voice recordings, transcripts, chat histories, and other information processed on behalf of customers may vary depending on the customer’s requirements, the services provided, and applicable law.
13. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
14. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to request access to personal information; request correction of inaccurate information; request deletion of certain personal information; request information about how personal information is processed or disclosed; and withdraw consent where processing is based on consent.
If SkyGem AI processes your information solely on behalf of one of our customers, we may direct your request to that customer. To submit a privacy request concerning information controlled by SkyGem AI, contact us at contact@skygemsoftware.com.
15. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website. Individual AI agents developed for customers may have different intended audiences and requirements, which will be addressed as appropriate for the applicable implementation.
16. Links and Third-Party Services
Our website and services may contain links to or integrate with third-party websites, applications, and services. SkyGem AI is not responsible for the privacy practices of third parties acting independently of SkyGem AI. We encourage users to review the privacy policies of applicable third-party services.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal requirements, or business practices. When we make changes, we will update the effective date displayed at the top of this policy.
18. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
SkyGem Software, LLC
d/b/a SkyGem AI
1914 Napoli Dr
Apex, NC 27502
Email: contact@skygemsoftware.com
Phone: 617-840-0599